Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact one of our sales team on 01752 896776 or email sales@western-carpets.co.uk before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under the laws of England and Wales (“UK Law”). Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Western carpets and Pine Ltd for the sale of our products will only exist once an order has been accepted and processed. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged. Every effort is made to ensure that this does not happen, but in this event we will attempt to contact you before proceeding with the order. A delivery charge will be added to your order value where appropriate, please see “Delivery Service” below.

1. Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If a deposit has been taken and as many of the items we supply are bespoke items prepared for you on the basis of this contract, we may retain up to 50% of the initial order total, and the remainder will be refunded within 30 days. Please contact our sales manager on 01752 896776 for further details.

2. Returns Policy

If you are not entirely satisfied with the products that you have chosen you may return them in their original condition for a refund or replacement, provided you advise us of this within 7 days of receipt of the goods. Please call us on 01752 896776 to discuss return options. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

3. Payment and Taxes

All prices quoted on this website are accurate at the time of publication and are quoted in UK pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 17.5%. When placing your order you will be asked to select our delivery service (see below) or to collect from our warehouse. If you select collection from us, you will be asked to pay on the day of your collection. If you have arranged for another person or company to collect from us, we will require payment 7 days before the collection date.

If you select the delivery option, the site will calculate the delivery charge from the selected items and your location (see Delivery Service below), and you will be forwarded to our secure payment system, that will take payment from you and we will send you confirmation emails. We will then call you when the order is ready for delivery and schedule a delivery date.

4. Our Guarantee To You

We endeavour to display through this website a wide variety of items in our current range. We aim to hold stock of a wide range of styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will use reasonable endeavours to highlight this when viewing the product.

5. Out-of-Stock Policy

If the goods are in stock we will endeavour to send you an email within 48 hours of placing the order confirming the goods are ready for collection. If we are out of stock, we will contact you by email when the goods are ready for collection.

6. Delivery Service

Our own delivery service operates within 30 miles of Ivybridge. We aim to deliver in this area within 7-10 days, although this cannot be guaranteed in the busy times of year. Outside of our delivery area we have reliable couriers who can deliver to the rest of mainland UK for a flat-fee of £25 + VAT. Delivery within these areas could take 7-28 days. This service is normally only one man and delivery is to front door only. If the goods are in stock our dispatch team will contact you within 48 hours to arrange a delivery date. If they are out of stock, we will contact you when they have arrived with us. All deliveries will require a signature.

7. Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, we cannot accept any responsibility for any variation in colour representation caused by your browser software or computer system. Please refer to the description of the product alongside the image to confirm colour and dimensions. The majority of our products are made from natural materials and so are expected to have natural variations in colour and feature. If you would like more information about this with regards to our products, please call the sales line on 01752 896776.

8. Our Details

Western Carpets and Pine Limited.
14, Erme Court Retail Park,
Ivybridge, Devon.
PL21 0SZ

Sales Phone Number - 01752 896776
Order processing & Dispatch – 01752 896776
Email: sales@western-carpets.co.uk
Company Reg No: 04069880
VAT Reg No: 406 7210 80

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